FAQ's & Shipping

mug mates

FAQ's & Shipping

How does Mug Mates work?

Mug Mates is a curated subscription bringing together some of New Zealand's best potters. Over the course of four months you will receive one mug each month from a different maker, you won't know exactly what you will receive but that's half the fun of it! Each round round is curated to sit together, like complementary friends, whilst still having their own personality. Each subscription round is a limited edition run of fifty mugs from each maker. 

When can I expect my mug? 

Mugs are shipped around the 20th of each month and should arrive in your letter box by the 25th of the month. If we expect any significant delays with your order we will contact you via email. 

I would like to purchase a subscription as a gift, how can I do this? 

How nice of you! At checkout please leave us a note with the name and postal address of the person you will be gifting the subscription to. Want to give something on the day? We have digital gift cards which we can email through for you to pass onto the lucky recipient, if you would like a gift card please note this at checkout too. 


The cost of shipping is included in the one off subscription fee. For now we only offer subscriptions to NZ addresses, if you are from overseas and would like to purchase a subscription please contact us at hellomugmates@gmail.com 

Returns and exchanges

Subscription rounds are on sale for two weeks or until sold out. Once a subscription round has closed we do not offer refunds or exchanges, howerver if you change you mind within the two week period we will provide a full refund via the payment method used to place your order.

Payment Methods

We accept Visa, MasterCard, and Debit Cards via Stripe through our website.

Handmade with love

Each mug is handmade and therefore unique, we like to embrace and celebrate these variations and see each mug as a one off work of art. All mugs are food safe, dishwasher and microwave friendly, however they will last longer if given special care such as handwashing.