FAQ's & Shipping

mug mates

FAQ's & Shipping

How does Mug Mates work?

Mug Mates is a curated subscription bringing together some of New Zealand's best potters. Over the course of four months you will receive one mug each month from a different maker, you won't know exactly what you will receive but that's half the fun of it! Each subscription round is a limited edition run of fifty mugs from each maker. 

When can I expect my mug? 

Mugs are shipped around the 20th of each month and should arrive in your letter box by the 25th of the month. If we expect any significant delays with your order we will contact you via email. 

Shipping for Mug Mates subscriptions 

The cost of shipping is included in the one off subscription fee. For now we only offer subscriptions to NZ addresses, if you are from overseas and would like to purchase a subscription please contact us at hellomugmates@gmail.com 

Returns and exchanges for Mug Mates subscriptions 

Subscription rounds are on sale for two weeks or until sold out. Once a subscription round has closed we do not offer refunds or exchanges, however if you change you mind within the two week period we will provide a full refund via the payment method used to place your order.

Handmade with love

Each mug is handmade and therefore unique, we like to embrace and celebrate these variations and see each mug as a one off work of art. All mugs are food safe, dishwasher and microwave friendly, however they will last longer if given special care such as handwashing. 

How does Mystery Mates work?

Mystery Mates is a collaboration with a range of New Zealand artists and makers. Every two months we offer a mystery item for sale, you won't know exactly what you are getting till it arrives in the post, we will tell you who the maker is, what medium the item is made of and give you a hint. Each round is a limited edition run. 

Mystery Mates go on sale at the end of every other month and are shipped around the 25th of the following month.

Returns and exchanges for Mystery Mates

Mystery Mates items are on sale for four weeks or until sold out. After the four week period we do not offer refunds or exchanges, however if you change you mind within the four week period we will provide a full refund via the payment method used to place your order.

Shipping for Mystery Mates 

The cost of shipping is in addition to all Mystery Mates items. Shipping costs will vary depending on the size of each item and number purchased, shipping is calculated at checkout. For now we only offer shipping to NZ addresses, if you are from overseas and would like to purchase a item please contact us at hellomugmates@gmail.com 

I would like to purchase a Mug Mates subscription or a Mystery Mates item as a gift, how can I do this? 

How nice of you! At checkout please enter the name of the recipient in the notes section and enter their address details in the appropriate field at checkout.  Want to give something on the day? We have digital gift cards which we can email through for you to pass onto the lucky recipient, if you would like a gift card please note this at checkout too. 

Payment Methods

We accept Visa, MasterCard, and Debit Cards via Stripe through our website.