FAQ's & Shipping

mug mates

FAQ's & Shipping

How does Mug Mates work?

Mug Mates is a curated subscription bringing together some of New Zealand's best potters. Over the course of four months you will receive one mug each month from a different maker, you won't know exactly what you will receive but that's half the fun of it! Each subscription round is a limited edition run of fifty mugs from each maker. 

When can I expect my mug? 

Mugs are shipped around the 20th of each month and should arrive in your letter box by the 25th of the month. If we expect any significant delays with your order we will contact you via email. 

Shipping for Mug Mates subscriptions 

The cost of shipping is included in the one off subscription fee for all residental addresses, for rural addresses there is an additional fee on top of the subsription. If you live rurally please select this option at checkout. For now we only offer subscriptions to NZ addresses, if you are from overseas and would like to purchase a subscription please contact us at hellomugmates@gmail.com 

Returns and exchanges for Mug Mates subscriptions 

Subscription rounds are on sale for two weeks or until sold out. Once a subscription round has closed we do not offer refunds or exchanges, however if you change you mind within the two week period we will provide a full refund via the payment method used to place your order.

Handmade with love

Each mug is handmade and therefore unique, we like to embrace and celebrate these variations and see each mug as a one off work of art. All mugs are food safe, dishwasher and microwave friendly, however they will last longer if given special care such as handwashing. 

How does Mystery Mates work?

Mystery Mates items are on sale for four weeks or until sold out. After the four week period we do not offer refunds or exchanges, however if you change you mind within the four week period we will provide a full refund via the payment method used to place your order.

Shipping for Mystery Mates

The cost of shipping is in addition to the price of all Mystery Mates items, please select from Standard or Rural shipping at checkout. For now we only offer delivery to NZ addresses, if you are from overseas and would like to purchase a Mystery Mate item please contact us at hellomugmates@gmail.com